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FAQ

Order & Shipping

Q1:How long will it take to receive my order?
Processing Time: 1-3 business days
Shipping Time: Standard delivery times range from 2-3 business days
Notes: Receiving Time = Processing Time + Shipping Time
If you have more questions, please refer to our shipping policy

Q2:Can the Tera products be shipped to P.O. BOX address?
The Tera products are too large to deliver a PO box. Please provide a non-PO box address when you make an order.

Q3:How to place a tax exempt order with Tera?
Please register a user account on our website, and send us your account user email address along with your tax exempt form. We will notify you when it is ready.

Q4:Can I update the shipping address for my order?
Please email us at cs@tera-innovation.com or text to +1 (626)438-1404 within 24 hours of placing your order.
We can change the shipping address for your order as long as it has not shipped yet.

Q5:How can I track my order?
Our orders are fulfilled by DHL, Fedex, UPS, USPS, DPD. You can track your order through the delivery service provider website with the tracking number we provided.

Q1:How long will it take to receive my order?
Processing Time: 1-3 business days
Shipping Time: Standard delivery times range from 2-3 business days
Notes: Receiving Time = Processing Time + Shipping Time
If you have more questions, please refer to our shipping policy

Q2:Can the Tera products be shipped to P.O. BOX address?
The Tera products are too large to deliver a PO box. Please provide a non-PO box address when you make an order.

Q3:How to place a tax exempt order with Tera?
Please register a user account on our website, and send us your account user email address along with your tax exempt form. We will notify you when it is ready.

Q4:Can I update the shipping address for my order?
Please email us at cs@tera-innovation.com or text to +1 (626)438-1404 within 24 hours of placing your order.
We can change the shipping address for your order as long as it has not shipped yet.

Q5:How can I track my order?
Our orders are fulfilled by DHL, Fedex, UPS, USPS, DPD. You can track your order through the delivery service provider website with the tracking number we provided.