Shipping Policy

We offer shipping services to the following regions:
  • United States (contiguous United States 48 states)
  • Canada
  • United Kingdom
  • Germany
  • France 
  • Italy 
  • Spain

Shipping Fee:

  • Shipping is free for all products.

    Processing Time: 1-3 business days

    Shipping Time: Standard delivery times range from 2-3 business days

    Notes: Receiving Time = Processing Time + Shipping Time

    What Shipping Methods Are Available?
    We partner with recognized international carriers such as DHL, FedEx, UPS, USPS, and DPD. Depending on your location, we will select the most appropriate delivery method to ensure the efficient arrival of your order.

    How is Sales Tax Applied?
    All displayed product prices DOES NOT INCLUDE applicable sales taxes. To guarantee the safe arrival of your items, we entrust them to established international carriers.

    Notes: It's essential to note that some countries impose customs duty taxes on imported goods. This fee is separate from our charges and is the responsibility of the recipient. For more details, kindly consult with your local customs office.

    About Customs Tax
    Occasionally, your local government might levy customs fees on your order. Please be informed that these charges fall under the recipient's responsibility, and our platform does not cover them. We do not have influence over customs practices in different countries. Reach out to your local customs office for clarity on duties, taxes, and related fees.


    Shipping exclusions
    We currently do not offer shipping to the following countries and regions:

    Japan, Malaysia, Singapore, Ireland, Norway, Poland, Sweden, Australia, New Zealand, Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.

    All African Countries

    All South American Countries.

    If you reside in one of these regions and wish to make a purchase, please email our customer service at cs@tera-innovation.com. We will provide a bespoke shipping quote for you.

     

    Additional Notes:
    • We prioritize prompt and efficient delivery. After confirming your payment, our warehouse will require 1-3 business days to process the order. A shipment confirmation will be sent to your registered email address.
    • Should you encounter any issues tracking your package, please reach out to us at cs@tera-innovation.com.
    • In case of any shipping discrepancies or problems, report them to us at cs@tera-innovation.com within 5 days of receiving the package.