Tera provides you worry-free warranty which you can trust. Feel free to contact us any time via email cs@tera-innovation.com.

Special Offer for Subscribers:

Subscribe to our website now and receive an additional 1-year warranty extension on your EV Charger, bringing you even more value and assurance.

2-Year Worry-Free Quality Guarantee.

  • Tera provides you with 30 day worry-free money back
  • If you purchased from authorized source, you will be covered with 24-month worry-free quality guarantee.
  • We also provide free life-time technical support.
  • Our professional after-sales team would help you to solve your issues within 24 hours.
  • The warranty period begins the day you received your products.

How Does Customer Claim the Warranty? 

  • Please offer us with your order number from Tera Official website or Amazon.
  • Report your problems in details to cs@tera-innovation.com or Amazon customer service team. You can add images or videos to show your issues for our reference.
  • Our support team will reply within 1-2 workdays till your issues are solved.
  • Please kindly note that all our products are produced under strict quality inspection. It may save you time to first troubleshoot issues by contacting technical support or looking at Instruction Manuals before filing a warranty claim.

​We apologize in advance for any inconvenience that may have caused.


  • Warranty & Return is limited to all purchases directly from tera-innovation and amazon. If you purchased from a retailer or distributor, please contact them for help.